THIS IS SO FRUSTRATING. This may be a windows driver issue but I can not find a driver on samsungs site. After googling it seems that some people fixed this issue by doing the opposite: disabling Hands-Free AG Audio in their Windows Sound Settings. Therefore this is not a Bluetooth limitation, but rather some issue with Warzone. If you want to speak into your headset’s mic while listening to music, playing a game, or watching a video on your PC, you’ll be frustrated. If you take them out one at a time (every time you take one out you have to close the case again reopen it to take the second one out, then close it again) it fixes this issue. And, if I connect it to my iPhone, I won’t get the highest quality audio. Microsoft is working on easy pairing for Bluetooth devices, which is nice, but that won’t help much if the device still loses the connection while it’s paired. That’s because Apple refuses to support AptX on iPhones and iPads, although Macs do support AptX. Even setting the hands-free headset device as the default sound playback device didn’t work. May solve the issue. BT headphones will only accept audio output over the handsfree channel when being used as mic inputs as a result. Although audio is bi-directional, each Bluetooth audio profile has two sides that are not interchangeable since one needs to be in control. im not up to date on it) doesn't have enough bandwidth for full quality audio output and microphone input over the same BT connection. Early bluetooth technology (maybe modern too? Some people turned off Voice Chat completely (which I want to keep), but this did not fix the issue. The above article may contain affiliate links, which help support How-To Geek. RELATED: What's the Difference Between Bluetooth A2DP and aptX? Modern high-end Bluetooth headsets support AptX, an audio codec compression scheme that offers better sound quality. Volume control works on my oneplus 6t. You do not have permission to remove this product association. It’s not a seamless experience at all, and that’s frustrating. But AptX is only enabled if it’s supported on both the transmitter and receiver. And many reviewers note that Beats headphones have flaky Bluetooth connection quality when paired with a device without W1 support, like a Windows PC. You need a headset with AAC support to get good quality with an iPhone—and the $300 Sennheiser HD1 wireless headset I purchased only supported AptX. I did some more investigating and windows show the head phones connecting as 2 different devices listed as Galaxy Buds Stereo and Galaxy Buds Hands-Free AG Audio. In my original post I explained that I had done this and enabled volume control but when connected to the PC it reverts back to assistant and the volume controls within windows will not change the volume and since the touch controls revert back to assistant when connected to PC I can not control volume in any way. But, after I launched a PC game, the game was completely silent. New comments cannot be posted and votes cannot be cast. This should let future Bluetooth headsets play back audio at high quality while the microphone is being used, in theory. I blame Bluetooth—and Windows. Headphones are Cowin E7, but I don't think that's relevant. Try disabling all other speakers (including monitors) in control panel -> sound. When I open Cod:Warzone, I get the intro screen music, and then the game goes silent. For the most part, I’ve had a solid connection with AirPods that use Apple’s W1 chip while connected to an iPhone. I've googled around, and the only way to get any sound at all is to click on the speaker icon in the Windows task bar, and instead of selecting " Stereo", I select " Hands-free AG Audio". I had never even heard playback quality this bad until I started fiddling around and found the only workaround that works with Warzone—Hands-Free AG Audio. Why Did ’90s PCs Have Keyhole Locks, and What Did They Do? As Darko.Audio explains, on a Mac, if you’re using 2.4 GHz Wi-Fi, if you have more than two Bluetooth devices connected to a desktop, or if you have more than one connected to a laptop, macOS drops down to lower-quality SBC audio over the Bluetooth Advanced Audio Distribution Profile (A2DP) connection. How-To Geek is where you turn when you want experts to explain technology. Chris has written for The New York Times, been interviewed as a technology expert on TV stations like Miami's NBC 6, and had his work covered by news outlets like the BBC. Since 2011, Chris has written over 2,000 articles that have been read more than 500 million times---and that's just here at How-To Geek. Windows will control the Hands-Free AG Audio but it is phone quality sound and very tinny. Since we launched in 2006, our articles have been read more than 1 billion times. I have considered replacing the driver, but I couldn't find anything to go in its place. He's written about technology for nearly a decade and was a PCWorld columnist for two years. Thank you for your reply, I appreciate it. Fixing this required powering off down the headset and turning it back on—in other words, rebooting my headphones. Windows will control the Hands-Free AG Audio but it is phone quality sound and very tinny. This is about PC headsets. I ended up returning the Galaxy buds an went with the Anker soundcore liberty 2 pro which did work perfectly and sounded great but those didn't fit as well and returned them as well. That’s what I’ve been hearing, so I purchased a $300 Bluetooth headset for my Windows PC, expecting to have a good experience. Facing the same issue, volume can not be controlled on Windows 10. I have the same problem with my Airpods. How to Collaborate on a YouTube Music Playlist, How to Change Android’s Wallpaper Based on the Time of Day. So, not only is Bluetooth audio potentially flaky, but many Windows applications can’t gracefully handle that flakiness. On OnePlus you're able to do it either by downloading the plugin from Play or from a diferent source, on Windows I'm not sure if it is possible. If you’re just using a Bluetooth headset to take a phone call, that might be fine. I tried to set up the the touch pads to raise and lower volume and it works on my phone but when connected to my PC the touch pads change back to the assistant and summons cortana. When you connect a Bluetooth headset with a microphone to Windows, you’ll see two devices: The standard A2DP high-quality stereo headphones, and the hand-free profile that has worse sound output but also supports sound input. Chris Hoffman is Editor in Chief of How-To Geek. As audio website Darko.Audio puts it: “Bluetooth audio’s dirty secret is not that it doesn’t sound very good, it’s that it will only sound good if certain conditions are met.”. You have to install Galaxy Wearable and Buds plugin to enable volume control. I tried this and it did not fix the issue. But, if you’re an iPhone user like I unfortunately am, your AptX headset won’t give you great audio quality when connected to an iPhone. After I do that, the game has audio, voice chat works, but the sound quality is TERRIBLE. I was talking to someone in a voice-calling application when the headphones lost the connection, and that application immediately ended the call because the audio device had vanished. Technically, when you’re just using the headphones as a sound output device, they’re using the A2DP Bluetooth profile, and ideally using AptX for maximum sound quality. For me at least... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. windows 10 go to settings->system->sound->manage sound devices-> then disable headset ( hands free) in both output and input device tabs. When you need the microphone, they’ll use the headset profile or hands-free profile (HSP or HFP). Even setting the hands-free headset device as the default sound playback device didn’t work. I can only get party chat and game sound if I use Hands-Free AG Audio and the quality sucks, it's like early 2000's cheap plastic headset all over again. It works flawlessly and with no tweaks on Apex Legends, Zoom, Hangouts, discord and pretty much anything else that requires simultaneous playback and microphone use. Before the update I used to have 2 audio-devices for my headset: a stereo device for high quality Spotify, and a; handsfree headset device for Skype calls.